Customer Content Specialist

Cision•Cleveland, OH

10d•Hybrid

About The Position

The Customer Content Specialist works directly with clients to help ensure press releases are distributed to their intended audiences and support clients’ corporate objectives. Specialists serve as the primary point of contact throughout the distribution process, act as product experts and strategists, and align Cision’s service offerings with clients’ communication needs. They also recommend content best practices to help improve engagement and visibility. The role is part of a supportive, goal-driven team, with opportunities for career progression and personal growth.

Requirements

Be a self-driven team player motivated to exceed core metrics and department goals.
Work collaboratively with others in a hybrid work setting.
Have a passion for customer service and helping others.
Demonstrate the ability to master a product portfolio and position solutions to customers to impact revenue generation.
Have at least 1 year of experience in content creation, customer service, or a related field.
Have a bachelor’s degree in a communication-related field.

Nice To Haves

Knowledge of SEO, AEO, GEO, and content best practices.
Expertise in PowerPoint and Canva, and public speaking ability.

Responsibilities

Work directly with clients throughout the press release distribution process.
Help clients distribute press releases to their desired target audiences and support their corporate objectives.
Serve as the primary point of contact for clients during distribution.
Act as a product expert and strategist, aligning service offerings with clients’ communication needs.
Recommend content best practices to help increase engagement and visibility.