Customer Content Specialist

Cision • Albuquerque, NM

10d • Hybrid

About The Position

The Customer Content Specialist works directly with clients to ensure their press releases are distributed to their desired target audiences and support their corporate objectives. Specialists serve as clients’ primary point of contact throughout the distribution process, act as product experts and strategists, and align Cision’s service offerings with clients’ communication needs. They also recommend content best practices to help increase engagement and visibility. The role is part of a supportive, goal-driven team focused on client success, collaboration, and professional growth. The position follows a hybrid model, with two days a week in a local office; the model may be based on performance and career progression.

Requirements

• At least 1 year of experience in content creation, customer service, or a related field.
• A bachelor’s degree in a communication-related field.
• A team-oriented, self-driven approach to exceeding core metrics and department goals.
• A passion for customer service and helping others.
• Ability to master a product portfolio and position solutions to customers to impact revenue generation.
• Ability to work collaboratively in a hybrid work setting.

Nice To Haves

• Knowledge of SEO, AEO, GEO, and content best practices.
• Expertise in PowerPoint and Canva.
• Public speaking ability.

Responsibilities

• Work directly with clients to ensure press releases are distributed to their desired target audiences.
• Serve as the primary point of contact for clients throughout the distribution process.
• Act as a product expert and strategist, aligning service offerings with clients’ communication needs.
• Recommend content best practices to increase engagement and visibility.
• Work collaboratively with the team to support client success and department goals.

Benefits

• Flexible Time Off.
• Evening and weekend shifts are eligible for pay differentials.
• Introductory training program for proprietary systems.
• Opportunities for career progression and advancement.
• Hybrid work model, with two days a week in a local office; the model is based on performance and career progression.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level