Customer Content Specialist

Cision • Cleveland, OH

11d • Hybrid

About The Position

The Customer Content Specialist works directly with clients to help ensure their press releases reach their desired target audiences and support their corporate objectives. Specialists are clients’ primary point of contact throughout the distribution process, serve as product experts and strategists, and align service offerings with clients’ communication needs. They also recommend content best practices to help increase engagement and visibility. The role is part of a supportive, goal-driven team focused on client success, service quality, and collaboration. Cision offers introductory training on its proprietary systems and opportunities for career progression and personal growth. The position follows a hybrid work model, with two days per week in a local office; the hybrid arrangement is based on performance and career progression.

Requirements

• At least 1 year of experience in content creation, customer service, or a related field.
• A bachelor’s degree in a communication-related field.
• A self-driven team player able to exceed core metrics and department goals.
• Ability to work collaboratively with others in a hybrid work setting.
• Passion for customer service and helping others.
• Proven ability to master a product portfolio and position solutions to customers to impact revenue generation.

Nice To Haves

• Knowledge of SEO, AEO, GEO, and content best practices.
• Expertise in PowerPoint and Canva.
• Public speaking expertise.

Responsibilities

• Work directly with clients throughout the press release distribution process.
• Help clients distribute press releases to their desired target audiences to support corporate objectives.
• Serve as the primary point of contact for clients during distribution.
• Act as a product expert and strategist, aligning service offerings with clients’ communication needs.
• Recommend content best practices to improve engagement and visibility.
• Work collaboratively with teammates to help clients succeed and meet department goals.

Benefits

• Flexible Time Off.
• Evening and weekend shifts are eligible for pay differentials.
• Opportunities for career progression and advancement.
• Introductory training program for proprietary systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level