Customer Collaboration Associate (Seasonal)

Yamamotoyama USA•Pomona, CA

6d•$24 - $26•Remote

About The Position

The Customer Collaboration Associate (Customer Service Representative) manages the sales order fulfillment lifecycle, ensuring data quality from order receipt through successful execution. The role serves as the primary customer interface for accurate, complete, and on-time order fulfillment, with correct pricing, and aims to provide a premium, concierge-level customer experience. It collaborates with Customer Development, Operations, Warehousing, and Transportation to make customer requirements transparent and resolve order challenges. The position requires knowledge of CPG products, supply chain, and customer service principles. This is a seasonal, part-time position paying $24–$26 per hour, with an anticipated schedule of up to 29 hours per week. Hours may vary based on business needs, and the position is eligible for overtime pay in accordance with applicable laws. The role is primarily performed from a remote home office, with occasional travel or on-site attendance as business needs require. Travel is expected to be 5%–10% of the time. The position is based with Yamamotoyama USA HQ in Pomona, California. Compensation within the stated range depends on relevant experience, qualifications, skills, and geographic location.

Requirements

3–4 years of experience in a customer service role, preferably in the CPG industry.
Working understanding of EDI processes.
Proficiency with ERP systems for order management.
Advanced technical skills and strong experience using Microsoft Excel, Word, and PowerPoint.
Exceptional communication and interpersonal abilities.
Strong problem-solving, critical-thinking, and decision-making skills.
Ability to use data analysis to drive decisions and recommendations.
Strong time-management and multitasking skills.
Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
Ability to manage stakeholders and build relationships internally and externally.
Ability to pursue solutions, improve processes, and develop repeatable practices.
Ability to travel 5%–10% of the time.

Nice To Haves

Bachelor’s degree in business, communication, or a related field preferred.
Sage X3 experience is a plus.

Responsibilities

Serve as the primary customer interface to ensure customer orders are fulfilled and delivered accurately, in full, on time, and with correct pricing.
Review, interpret, and process customer purchase orders accurately and promptly.
Investigate and resolve fulfillment problems and complaints, including inventory issues, late shipments, and missed appointments.
Build trust and collaborative relationships with customer accounts through proactive, transparent communication.
Analyze data and prepare reports on order status, inventory, and monthly sales, including cut reports.
Notify customers of shipment changes or delays and provide accurate shipment and expected delivery information.
Respond to daily correspondence, inbound calls, and emails from customers, Customer Development, and cross-functional teams.
Work with Operations to ensure inventory is deployed to the correct distribution center to maximize fill rates.
Coordinate with warehouse and transportation departments to establish order shipment and transportation priorities.
Partner with Customer Development and internal cross-functional teams to communicate customer order challenges and resolutions and help prioritize orders.
Collaborate effectively across teams, contribute to shared goals, and support a positive and inclusive team culture.