Customer Relationship Associate (Seasonal)

Revolution•Niles, IL

3d•Onsite

About The Position

REV UP Brands is hiring seasonal Customer Relationship Associates for its Customer Service Team during the busy season. The role supports dance studios and other customers by phone and email, providing product assistance, placing orders, managing and tracking shipments, and responding to other customer needs. Associates help resolve concerns, build lasting customer relationships, and contribute customer feedback and behavioral insights to improve products and company performance. The seasonal role runs from November 2026 through March 2027. Training begins November 17, 2026, and is conducted onsite. The estimated three-week training schedule is 9 a.m. to 4 p.m., after which associates transition to a regular shift of 8 a.m. to 4 p.m., 9 a.m. to 5 p.m., or 10 a.m. to 5 p.m. Pay is $17 per hour.

Requirements

Commitment to customer service and building lasting relationships.
Exceptional verbal and written communication skills.
Ability to work collaboratively with coworkers and customers.
Ability to multitask while maintaining focus on the customer.
Excellent problem-solving and decision-making abilities.
Working ability in Microsoft Word, Excel, and Outlook.
Extreme attention to detail.

Nice To Haves

High school or equivalent education is preferred.

Responsibilities

Answer inbound calls from new and existing customers, provide product advice, take orders, and answer questions.
Follow up on promotions, conduct surveys, and seek feedback on Revolution’s performance.
Understand and report customer feedback and behavior to help improve products and company performance.
Complete other duties, requests, and projects as assigned.
Assist customers by phone and email with products, orders, shipments, and other needs.