Customer Relationship Specialist

The Bank of Missouri • St Robert, MO

7d • Onsite

About The Position

The Customer Relationship Specialist (CRS) supports customers’ banking experience through a broad range of responsibilities. In addition to the duties of a Customer Relationship Assistant, the CRS assists with regular financial transactions, builds customer relationships, understands customers’ financial needs, and helps identify solutions by directing them to appropriate products and services.

Requirements

• High school diploma or GED.
• Two to three years of bank-related experience and/or training, or an equivalent combination of education and experience.
• Eagerness and willingness to learn.

Nice To Haves

• Customer service skills.
• Cash handling skills.

Responsibilities

• Understand and protect customer information and follow customer confidentiality procedures.
• Cultivate, strengthen, and maintain relationships with customers.
• Service customers’ needs, understand how they bank, and recognize opportunities to help them.
• Maintain thorough knowledge of the bank’s products and services.
• Open and service deposit accounts; maintain and close accounts; and perform daily customer transactions while following applicable regulations, disclosures, policies, and procedures.
• Perform business development functions to help originate new business.
• Foster teamwork and collaboration with team members and other departments.
• Maintain positive, professional, and proactive interactions with coworkers and customers.
• Take initiative to learn and grow professionally.
• Complete required training in a timely manner.

Benefits

• Competitive salary.
• Personal paid time off, as eligible.
• 401(k), as eligible.
• Employee Stock Option Plan, as eligible.
• Fitness reimbursement.
• Learning, development, and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED