Customer Care Specialist (native Spanish)

The job overview for this position is to provide customer support and assistance to customers of TheFork. This includes answering incoming requests via phone, email, and chat, and helping customers with questions about the electronic reservation book, website, or app. The ideal candidate should be based in Barcelona, have a native level of Spanish and be fluent in English. They should also be open-minded and able to provide suitable solutions according to the specific needs of each customer.

Answer incoming requests via phone, email and chat

Assist customers on questions about the electronic reservation book, website or app

Provide suitable answers or solutions according to customers' specific needs

• Based in Barcelona
• Native level of Spanish and fluent in English
• Speaking more languages are always welcome
• An open-minded person with a high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory
• Knowledge in CRM tools
• Experienced in a customer support environment

• An awesome team
• A Permanent contract
• Flexible working environment (2 days home office per week)
• Competitive fixed salary, bonus and equity
• Lunch vouchers available for each working day
• International teams - More than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
• Continuous learning and development programs (with full access to LinkedIn Learning!)
• Free access to the Calm app
• A program dedicated to help you have the best work/life balance
• Health insurance fully covered by the company
• Life Insurance and Disability at no cost to the employee
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events