Customer Care Specialist (native Swedish)
The Fork
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Posted:
August 23, 2023
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Onsite
About the position
This job is for a customer service representative at TheFork, a leading restaurant booking platform. The role involves answering customer inquiries via phone, email, and chat, and providing assistance on questions about the company's electronic reservation book, website, and app. The ideal candidate should be based in Barcelona, have a native level of Swedish and fluency in English, and be open-minded.
Responsibilities
Requirements
- Based in Barcelona
- Native level of Swedish and fluent in English
- Speaking more languages are always welcome
- An open-minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
Benefits
- An awesome team
- A Permanent contract
- Flexible working environment (2 days home office per week)
- Competitive fixed salary, bonus and equity
- Lunch vouchers available for each working day
- International teams - More than 30 nationalities and 16 offices worldwide
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
- Continuous learning and development programs (with full access to LinkedIn Learning!)
- Free access to the Calm app
- A program dedicated to help you have the best work/life balance
- Health insurance fully covered by the company
- Life Insurance and Disability at no cost to the employee
- Amazing offices with dining, coffee point on each floor, and leisure area
- Team building events