Customer Care Specialist (native Portuguese)
The Fork
·
Posted:
August 28, 2023
·
Onsite
About the position
Welcome to TheFork! We are the leading restaurant booking platform across Europe and Australia, and we are on a mission to bring people together and champion restaurant culture. As a Customer Support Representative, you will be responsible for assisting customers with their inquiries and providing them with the most suitable solutions. This role requires excellent communication skills, knowledge in CRM tools, and experience in a customer support environment. Join our awesome team and enjoy a flexible working environment, competitive salary, and the opportunity to make a unique and satisfactory customer experience.
Responsibilities
- Answer incoming requests via phone, email, and chat
- Assist customers with questions about the electronic reservation book, website, or app
- Provide suitable answers or solutions according to customer's specific needs
- Be based in Barcelona
- Have a native level of Portuguese and fluent in Spanish (knowledge of more languages is welcome)
- Have open-mindedness and high level of communication skills
- Care about customer needs and strive to make their experience unique and satisfactory
- Have knowledge in CRM tools
- Have experience in a customer support environment
Requirements
- Based in Barcelona
- Native level of Portuguese and fluent in Spanish
- Open-minded person with high level of communication skills
- Care about customer needs and strive to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
Benefits
- An awesome team
- A Permanent contract
- Flexible working environment (2 days home office per week)
- Competitive fixed salary, bonus and equity
- Lunch vouchers available for each working day
- International teams - More than 30 nationalities and 16 offices worldwide
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
- Continuous learning and development programs (with full access to LinkedIn Learning!)
- Free access to the Calm app
- A program dedicated to help you have the best work/life balance
- Health insurance fully covered by the company
- Life Insurance and Disability at no cost to the employee
- Amazing offices with dining, coffee point on each floor, and leisure area
- Team building events