Customer Care Specialist (native Italian)
The Fork
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Posted:
July 31, 2023
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Onsite
About the position
The job overview for this role is to provide customer support and assistance to customers of TheFork. This includes answering incoming requests via phone, email, and chat, and helping customers with questions about the electronic reservation book, website, or app. The ideal candidate should have excellent communication skills, be customer-focused, and have knowledge in CRM tools. The role is based in Barcelona and requires native-level Italian and fluent English. The company offers a flexible working environment, competitive salary, and lunch vouchers.
Responsibilities
- Answer incoming requests via phone, email, and chat
- Assist customers with questions about the electronic reservation book, website, or app
- Provide suitable answers or solutions according to customer's specific needs
- Be based in Barcelona
- Have a native level of Italian and fluent in English (knowledge of more languages is welcome)
- Possess high level of communication skills
- Care about customer needs and strive to make their experience unique and satisfactory
- Have knowledge in CRM tools
- Have experience in a customer support environment
Requirements
- Based in Barcelona
- Native level of Italian and fluent in English
- Speaking more languages are always welcome
- An open-minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
Benefits
- An awesome team
- A Permanent contract
- Flexible working environment (2 days home office per week)
- Competitive fixed salary, bonus and equity
- Lunch vouchers available for each working day
- International teams - More than 30 nationalities and 16 offices worldwide
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
- Continuous learning and development programs (with full access to LinkedIn Learning!)
- Free access to the Calm app
- A program dedicated to help you have the best work/life balance
- Health insurance fully covered by the company
- Life Insurance and Disability at no cost to the employee
- Amazing offices with dining, coffee point on each floor, and leisure area
- Team building events