Customer Care Specialist (native French)
The Fork
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Posted:
July 31, 2023
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Onsite
About the position
Welcome to TheFork! We are a leading restaurant booking platform across Europe and Australia, dedicated to bringing people together and championing restaurant culture. As a Customer Support Representative, you will be responsible for assisting customers with their inquiries and providing them with the best possible solutions. Based in Barcelona, you will join our international team and work in a flexible and positive environment. If you are a customer-oriented individual with excellent communication skills, this is the perfect opportunity for you.
Responsibilities
- Answer incoming requests via phone, email, and chat
- Assist customers with questions about the electronic reservation book, website, or app
- Provide suitable answers or solutions according to customer's specific needs
- Be based in Barcelona
- Have a native level of French and fluent in English (knowledge of more languages is welcome)
- Have open-mindedness and high level of communication skills
- Care about customer needs and strive to make their experience unique and satisfactory
- Have knowledge in CRM tools
- Have experience in a customer support environment
Requirements
- Based in Barcelona
- Native level of French and fluent in English (knowledge of additional languages is a plus)
- Excellent communication skills
- Customer-oriented mindset
- Knowledge in CRM tools
- Experience in a customer support environment
Benefits
- An awesome team
- A Permanent contract
- Flexible working environment (2 days home office per week)
- Competitive fixed salary, bonus and equity
- Lunch vouchers available for each working day
- International teams - More than 30 nationalities and 16 offices worldwide
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
- Continuous learning and development programs (with full access to LinkedIn Learning!)
- Free access to the Calm app
- A program dedicated to help you have the best work/life balance
- Health insurance fully covered by the company
- Life Insurance and Disability at no cost to the employee
- Amazing offices with dining, coffee point on each floor, and leisure area
- Team building events
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Full-time
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The Fork
Fork offers in house blockchain courses and training that assist companies in agri food industry.
Company Overview
Fork offers in house blockchain courses and training that assist companies in agri food industry.
Benefits
- Une équipe géniale
- Un contrat à durée indéterminée
- Un environnement de travail flexible (2 jours de home office par semaine)
- Salaire fixe concurrentiel, prime et equity
- Tickets-restos disponibles pour chaque jour travaillé
- Équipes internationales - Plus de 30 nationalités et 16 bureaux dans le monde
- Environnement de travail très inclusif
- Les avantages liés au mode de vie qui peuvent être utilisés pour rembourser les activités physiques, les loisirs, le soutien familial, les déplacements, etc.
- Programmes d’apprentissage et d'amélioration continue (avec accès complet à LinkedIn Learning!)
- Avantages financiers en cas de naissance, d’adoption, de pacs ou de mariage
- Accès gratuit à l’application Calm
- Plan d’aide au logement pour vous aider à trouver un logement
- 72% de l’assurance maladie entièrement couverte par la société
- Assurance vie et invalidité sans frais pour l’employé
- Superbes bureaux avec cafétaria, café à chaque étage et espace de loisirs
- Team building (on adore le karaoké. Beaucoup. Beaucoup.)
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