Customer Care Specialist - Italian Market

TheFork is seeking a Customer Care Specialist who will be responsible for answering incoming requests via phone, email, and chat. The ideal candidate will have a native level of Italian and be fluent in English, with additional languages being a plus. They should be open-minded, have strong communication skills, and care about customer needs. The role offers a competitive fixed salary, bonus, and equity, as well as flexible working arrangements and international team building events.

• Answer to incoming requests via phone, email and chat.
• Assist customers with questions about electronic reservation book, website or app.
• Provide suitable answer or solution according to customer's specific needs.
• Have a native level of Italian and fluent in English.
• Open-minded and have a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Enjoy working in a dynamic, fast-paced environment.
• Have technological knowledge and troubleshooting experience in a customer support environment or worked with Salesforce.

• Native level of Italian and fluent in English
• Open-minded and have a high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory
• Enjoy working in a dynamic, fast-paced environment
• Technological knowledge and troubleshooting experience in a customer support environment or worked with Salesforce is a plus
• Living in Spain or have a Spanish working permit
• Answer to incoming requests via phone, email and chat
• Assist customers with questions about electronic reservation book, website or app
• Provide suitable answer or solution according to customer's specific needs