Customer Care Representative - WFH Rhode Island

MTM•Cranston, RI

1d•Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health, handling a variety of tasks that increase in complexity as skills progress. The role primarily involves handling inbound calls from Members, Clients, and Facilities, with an expected volume of 60–80 calls per day and higher volumes on Mondays. The position is remote and requires the employee to reside in Rhode Island and maintain a suitable home workspace and internet connection.

Requirements

Must currently reside in Rhode Island.
At least 1 year of call center experience.
At least 6 months of customer service experience.
Basic typing and computer experience with excellent navigational skills.
High-speed internet access via Cable, DSL, or Fiber, with a minimum upload speed of 3 Mbps and minimum download speed of 30 Mbps; wireless and WiFi air cards are prohibited.
A quiet, distraction-free space in the home, including no caretaking responsibilities during work.

Responsibilities

Handle inbound calls from Members, Clients, and Facilities.
Perform a variety of customer care tasks that increase in complexity as skills progress.
Handle an expected 60–80 calls per day, with higher volumes on Mondays.