Customer Care Representative - WFH Rhode Island

MTM Transit • Cranston, RI

2d • Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health, providing personalized attention and exceptional care. The role primarily involves handling inbound calls from Members, Clients, and Facilities, with tasks increasing in complexity as skills progress. Representatives can expect to handle 60–80 calls per day, with higher volumes on Mondays. The position is remote and requires the employee to reside in Rhode Island, maintain qualifying high-speed internet, and have a quiet, distraction-free workspace at home.

Requirements

• Must currently reside in Rhode Island.
• 1 year of call center experience.
• 6 months of customer service experience.
• Basic typing and computer experience with excellent navigational skills.
• High-speed internet access via Cable, DSL, or Fiber, with a minimum upload speed of 3 Mbps and a minimum download speed of 30 Mbps; wireless and WiFi air cards are prohibited.
• A quiet space within the home free of distractions, including caretaking of any kind.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Perform a variety of customer care tasks that increase in complexity as skills progress.
• Provide personalized attention and exceptional care to callers.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• FSA and HSA savings plans.
• Wellness program with incentives.
• Voluntary and ancillary plans.
• Pay on Demand.
• Paid time off and holiday pay.
• Birthday holiday.
• Maternity and paternity leave.
• Continuing education reimbursement program.
• MTM Perks Discount Program.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed