Customer Care Reps & Bilingual Customer Care Reps

Performance Bankers•Sioux Falls, SD

5h•Onsite

About The Position

CAPITAL Services is hiring onsite Customer Care Representatives, including Bilingual Customer Care Representatives. In this customer-facing role, you will interact with customers by phone, empathize with them, identify solutions, and make a positive impact on their day. The position offers a Monday–Friday schedule from 10:30 a.m. to 7:00 p.m., with no weekend hours. The starting wage is $16 per hour, with monthly performance incentives. Employees fluent in Spanish receive an additional 15% differential, for a starting wage of $18.40 per hour. New employees complete a full-time, paid four-week training program. Self-paced training includes hands-on learning, on-the-job experience, and mentorship to build the knowledge, skills, and confidence needed for the role. CAPITAL Services describes its culture as focused on employee, customer, and client success, continuous improvement, learning, adaptation, and innovation. The company also offers regular manager meetings focused on growth and development and career paths with pay increases at each step.

Requirements

Strong, confident phone communication skills.
Ability to remain calm under pressure and adapt to changing situations.
Resilience and creative problem-solving skills.
Organization and efficiency when documenting accounts and managing multiple tasks.
A positive outlook in challenging situations.
A caring, understanding approach and commitment to customer and organizational success.
Fluency in Spanish for the bilingual role.

Responsibilities

Communicate with customers by phone and represent the company in a smooth, efficient, and confident manner.
Empathize with customers and identify appropriate solutions to their needs.
Document customer accounts accurately while managing multiple tasks.
Work toward meeting or exceeding performance goals.
Participate in training, mentorship, and ongoing learning and development.

Benefits

Competitive benefits package
Health insurance
Dental insurance
Vision insurance
401(k) with company match up to 6%
Tuition reimbursement
Paid parental leave
Three weeks of paid vacation
11 paid holidays
Paid sick leave
Monthly performance incentives
15% differential for Spanish fluency
Regular one-on-one manager meetings focused on growth and development
Career path opportunities with pay increases at each step
Company outings, food, games, contests, prizes, and extra bonuses throughout the year
Opportunities to volunteer and give back to the community