Customer Care Reps & Bilingual Customer Care Reps

Performance Bankers•Brookings, SD

16h•Onsite

About The Position

CAPITAL Services is hiring onsite Customer Care Representatives, including bilingual Spanish representatives. In this customer-facing role, you will interact with customers by phone, empathize with their needs, identify solutions, and help make a positive impact on their day. Representatives document accounts, manage multiple tasks, and work toward performance goals. New hires complete a full-time, paid four-week training program. Self-paced training combines hands-on learning, on-the-job experience, and mentorship to prepare and support employees. The role offers a consistent Monday–Friday schedule from 10:30 a.m. to 7:00 p.m., with no weekend hours. The listed starting wage is $16 per hour plus monthly performance incentives; fluent Spanish speakers receive an additional 15% differential, for a stated starting wage of $18.40 per hour. CAPITAL Services describes its focus as connecting people with convenient purchasing power for life’s needs, while pursuing continuous improvement, learning, adaptation, and excellence.

Requirements

Confident, smooth, and efficient phone communication skills.
Ability to remain calm under pressure and be adaptable and resilient.
Creative problem-solving skills and focus on finding suitable solutions for customers.
Organization and efficiency when documenting accounts and managing multiple tasks.
Motivation to meet or exceed performance goals.
A friendly, optimistic, understanding, and caring approach, including a commitment to customer and organizational success.

Nice To Haves

Fluency in Spanish for the bilingual differential.

Responsibilities

Communicate with customers by phone and represent the company in customer interactions.
Empathize with customers and identify appropriate solutions.
Document customer accounts accurately while managing multiple tasks.
Work toward meeting or exceeding performance goals.

Benefits

Competitive benefits package including health, dental, and vision coverage.
401(k) with company match up to 6%.
Tuition reimbursement.
Paid parental leave.
Three weeks of paid vacation.
Eleven paid holidays.
Paid sick leave.
Monthly performance incentives.
Regular one-on-one meetings with a manager focused on growth and development.
Career path opportunities with pay increases at each step.
Company outings, food, games, contests with prizes, and extra bonuses throughout the year.
Opportunities to volunteer and give back to the community.