Onsite Collections Reps and Bilingual Collections Reps
About The Position
CAPITAL Services is hiring Onsite Collections Representatives and Bilingual Collections Representatives to assist customers with credit card payment inquiries and develop collaborative payment solutions. The role involves communicating with customers by phone, reviewing account details, and working with customers to resolve payment concerns while meeting performance and quality goals. The position offers a Monday–Friday schedule from 10:30 a.m. to 7:00 p.m., with no weekends. New hires complete four weeks of full-time paid training through hands-on learning, self-paced modules, and mentorship. Work-from-home options may be available after nine months, contingent on meeting performance standards. The starting wage is $17.50 per hour, with monthly performance incentives. Employees fluent in Spanish receive a 15% differential, for a stated starting wage of $20.13 per hour. CAPITAL Services describes itself as a stable, family-owned company established in 1998 and emphasizes employee development, customer service, and ongoing improvement.
Nice To Haves
- Fluency in Spanish qualifies for a 15% bilingual differential.
Responsibilities
- Provide patient, empathetic support to customers with credit card payment inquiries.
- Communicate professionally and effectively with customers by phone.
- Analyze account details to identify an appropriate resolution for each customer.
- Negotiate and collaborate with customers to resolve payment-related concerns.
- Meet performance and quality goals consistently.
Benefits
- Three weeks of paid vacation.
- 11 paid holidays.
- Paid sick leave.
- Monthly and quarterly performance-based incentives.
- Opportunities for time off based on call volumes.
- Career growth opportunities with pay increases.
- Work-from-home options may be available after nine months, contingent on meeting performance standards.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Paid parental leave.
- 401(k) with up to 6% company match.
- Tuition reimbursement.
- Regular one-on-one development-focused meetings with a manager.
- Community volunteer opportunities.
- Company outings and on-site and off-site events, games, contests, and food.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
