Customer Care Reps & Bilingual Customer Care Reps

Performance Bankers Inc.•Brookings, SD

1d•Onsite

About The Position

CAPITAL Services is hiring onsite Customer Care Representatives and Bilingual Customer Care Representatives. Team members support customers through phone interactions by empathizing with their needs, identifying solutions, and making a positive impact. The listed starting wage is $16 per hour, with monthly performance incentives. Employees fluent in Spanish receive an additional 15% differential, for a stated starting wage of $18.40 per hour. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m., with no weekend hours. New employees complete a full-time, paid four-week training program featuring self-paced training, hands-on learning, on-the-job experience, and mentorship. CAPITAL Services describes its workplace as focused on employee, customer, and client success, ongoing learning, improvement, and innovation. The company also highlights growth and development through regular one-on-one manager meetings and career paths with pay increases at each step.

Requirements

Confident and efficient phone communication skills.
Ability to remain calm under pressure and adapt to changing situations.
Problem-solving ability and focus on finding suitable solutions for customers.
Organization and efficiency when documenting accounts and managing multiple tasks.
A positive outlook and commitment to customer and organizational success.
Spanish fluency for the bilingual differential.

Responsibilities

Communicate with customers by phone as a representative of the company.
Empathize with customers and identify solutions to their needs.
Document customer accounts while managing multiple tasks.
Work toward meeting or exceeding performance goals.
Participate in the paid four-week training program, including hands-on learning, on-the-job experience, and mentorship.

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with company match up to 6%
Tuition reimbursement
Paid parental leave
Three weeks of paid vacation
Eleven paid holidays
Paid sick leave
Monthly performance incentives
Spanish-language differential of 15%
Regular one-on-one meetings with a manager focused on growth and development
Career path opportunities with pay increases at each step
Company outings, food, games, contests with prizes, and extra bonuses throughout the year
Opportunities to volunteer and give back to the community