Customer Care Operator - MGM National Harbor

MGM Resorts International • Harbor, OR

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About The Position

As a Customer Care Operator at MGM National Harbor, you are the first point of contact for guests seeking assistance, information, or support. You help create memorable guest experiences by answering calls, providing information, directing requests, and resolving concerns in a fast-paced operation while maintaining professionalism and attention to detail.

Requirements

• At least 18 years of age.
• At least 1 year of prior relevant experience.

Responsibilities

• Answer incoming calls and connect guests with the appropriate departments and team members.
• Assist guests with questions about the property, amenities, events, and local attractions.
• Transfer calls to hotel staff and approved mobile devices as needed.
• Dispatch service requests to the appropriate departments.
• Log and report telephone issues and assist with emergency repair calls when necessary.
• Resolve guest concerns within your scope of authority and escalate issues when needed.
• Maintain accurate records and handle confidential information appropriately.
• Deliver exceptional service with every guest interaction.
• Support a fast-paced operation while maintaining professionalism and attention to detail.

Benefits

• Health and income protection benefits for eligible employees.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.
• Medical, dental, vision, and life insurance plans, 401(k) plans, and time off plans, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed