Customer Care Information Session - Las Vegas Market
About The Position
Hilton Grand Vacations is hosting a virtual information session about its Customer Care Agent opportunity in the Las Vegas market. The session is scheduled for Thursday, November 12, 2026, from 12:00 PM to 1:00 PM PST on Microsoft Teams; the meeting link is provided upon registration. Attendees can learn about the role, company culture, compensation structure, and career growth opportunities, hear from leadership, and ask questions. Customer Care Agents handle inbound calls from guests and prospective owners responding to Hilton Grand Vacations marketing campaigns. The role combines customer service and sales: agents help guests plan vacations, recommend packages and upgrades, address objections, and secure bookings. Agents also support reservations and guest concerns while working toward sales, conversion, productivity, quality, and production targets established by leadership. The role may suit people who enjoy fast-paced, goal-oriented work and performance incentives.
Requirements
- Customer service experience.
- Strong communication and relationship-building skills.
- Comfort working in a performance-driven environment.
- Ability to multitask across multiple systems.
- Ability to achieve established goals and production targets set by leadership.
Nice To Haves
- Sales or upselling experience preferred.
- Call center, hospitality, travel, or reservations background is a plus.
Responsibilities
- Assist guests with planning and booking vacations.
- Respond to inbound inquiries generated through marketing campaigns.
- Recommend and sell vacation package upgrades.
- Process payments and reservation changes.
- Build rapport and deliver exceptional customer experiences.
- Manage guest concerns and provide travel support.
- Meet and exceed sales, conversion, productivity, and quality goals; achieve production targets set by leadership.
Benefits
- Competitive base pay plus monthly performance incentives.
- Medical, dental, and vision benefits starting Day One.
- Daily Pay access.
- Generous PTO and paid sick time.
- GO Hilton Team Member Travel Discounts.
- Tuition reimbursement programs.
- Recognition and rewards programs.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
