Customer Care Information Session - Orlando Market

Hilton Grand Vacations • Orlando, FL

9d

About The Position

Hilton Grand Vacations is hosting a virtual information session about the Customer Care Agent opportunity in the Orlando market. During the session, attendees can learn about the role, company culture, compensation structure, and career growth opportunities, hear from leadership, and ask questions. The event is scheduled for Thursday, November 12, 2026, from 3:00 PM to 4:00 PM EST on Microsoft Teams; a meeting link is provided upon registration.

Customer Care Agents handle inbound calls from guests and prospective owners who have responded to Hilton Grand Vacations marketing campaigns. The role combines customer service and sales: agents help guests plan and book vacations, recommend vacation packages and upgrades, address objections, and secure bookings. Agents also process payments and reservation changes, manage guest concerns, and provide travel support. The position is suited to people who enjoy fast-paced, goal-oriented work and are motivated by performance incentives. Agents are expected to meet established production targets and sales, conversion, productivity, and quality goals.

Requirements

• Customer service experience.
• Strong communication and relationship-building skills.
• Comfort working in a performance-driven environment.
• Ability to multitask across multiple systems.

Nice To Haves

• Sales or upselling experience preferred.
• Call center, hospitality, travel, or reservations background is a plus.

Responsibilities

• Assist guests with planning and booking vacations.
• Respond to inbound inquiries generated through marketing campaigns.
• Recommend and sell vacation package upgrades.
• Process payments and reservation changes.
• Build rapport and deliver exceptional customer experiences.
• Manage guest concerns and provide travel support.
• Meet and exceed sales, conversion, productivity, and quality goals.
• Achieve production targets established by leadership.

Benefits

• Competitive base pay plus monthly performance incentives.
• Medical, dental, and vision benefits starting Day One.
• Daily Pay access.
• Generous paid time off and paid sick time.
• GO Hilton Team Member Travel Discounts Worldwide.
• Tuition reimbursement programs.
• Recognition and rewards programs.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed