Customer Care Agent Information Session

Hilton Grand Vacations • Orlando, FL

9d

About The Position

Hilton Grand Vacations is hosting a virtual information session about its Customer Care Agent opportunity. The role combines customer service, sales, and hospitality. Customer Care Agents handle inbound calls from guests and prospective owners who have responded to Hilton Grand Vacations marketing campaigns, helping them create memorable vacation experiences while supporting business results. They build relationships, recommend vacation packages and upgrades, address objections, and secure bookings. The role may suit people who enjoy fast-paced, goal-oriented work and performance incentives. Team Members are expected to achieve production targets established by leadership.

Requirements

• Customer service experience.
• Strong communication and relationship-building skills.
• Comfort working in a performance-driven environment.
• Ability to multitask across multiple systems.

Nice To Haves

• Sales or upselling experience preferred.
• Call center, hospitality, travel, or reservations background is a plus.

Responsibilities

• Assist guests with planning and booking vacations.
• Respond to inbound inquiries generated through marketing campaigns.
• Recommend and sell vacation package upgrades.
• Process payments and reservation changes.
• Build rapport and deliver exceptional customer experiences.
• Manage guest concerns and provide travel support.
• Meet and exceed sales, conversion, productivity, and quality goals.

Benefits

• Competitive base pay plus monthly performance incentives.
• Medical, Dental, and Vision benefits starting Day One.
• Daily Pay access.
• Generous PTO and Paid Sick Time.
• GO Hilton Team Member Travel Discounts Worldwide.
• Tuition Reimbursement Programs.
• Recognition and Rewards Programs.
• Career Advancement Opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed