Customer Care Agent

Star Group•Newtown, PA

About The Position

The Customer Care Agent handles inbound and outbound calls from an established customer base, answers questions, and provides consultation on pricing, service plans, and billing issues. The role focuses on exceptional customer care and empowers agents to help customers. The position offers competitive compensation and benefits for full-time roles, overtime opportunities during the busy winter season, and potential advancement opportunities.

Requirements

High school diploma or equivalent.
1–2 years of experience in a customer-facing role; prior customer service experience is preferred.
Ability to work well in a fast-paced environment.
Excellent telephone skills.
Strong troubleshooting abilities.
Solid negotiating skills.
Computer proficiency.
Flexibility to work weekday and weekend shifts.
Pleasant, professional, engaging personality; able to work independently and as part of a team.
Detail-oriented, focused, flexible, and adaptable.
Excellent verbal and written communication, interpersonal, and active listening skills; ability to interact effectively with customers and coworkers.

Responsibilities

Answer incoming customer calls and make outbound calls for follow-up and upselling.
Prepare account changes.
Troubleshoot and resolve customer issues.
Identify and act on potential new sales opportunities.
Assist with customer retention.
Work with other departments to ensure timely resolution of customer issues.
Negotiate customer prices, service plan payments, and billing issues in accordance with company guidelines.
Use communication and active listening skills to provide exceptional customer service.