Customer Care Agent Information Session - Las Vegas Market

Hilton Grand Vacations • Las Vegas, NV

9d

About The Position

Hilton Grand Vacations is hosting a virtual information session about its Customer Care Agent opportunity in the Las Vegas market. In this role, team members handle inbound calls from guests and prospective owners who have responded to marketing campaigns. The position combines customer service and sales, helping guests plan vacation experiences while supporting business results. Agents build relationships, recommend vacation packages and upgrades, address objections, and secure bookings. The position is performance-driven, with established production targets set by leadership.

The information session is scheduled for Thursday, November 12, 2026, from 12:00 PM to 1:00 PM PST on Microsoft Teams. It will cover the role, company culture, compensation structure, and career growth opportunities, with time for attendees to ask questions.

Requirements

• Customer service experience.
• Strong communication and relationship-building skills.
• Comfort working in a performance-driven environment.
• Ability to multitask across multiple systems.
• Achieve production targets established by leadership.

Nice To Haves

• Sales or upselling experience is preferred.
• Call center, hospitality, travel, or reservations background is a plus.

Responsibilities

• Assist guests with planning and booking vacations.
• Respond to inbound inquiries generated through marketing campaigns.
• Recommend and sell vacation package upgrades.
• Process payments and reservation changes.
• Build rapport and deliver exceptional customer experiences.
• Manage guest concerns and provide travel support.
• Meet and exceed sales, conversion, productivity, and quality goals.

Benefits

• Competitive base pay plus monthly performance incentives.
• Medical, dental, and vision benefits starting Day One.
• Daily Pay access.
• Generous PTO and paid sick time.
• GO Hilton Team Member Travel Discounts Worldwide.
• Tuition reimbursement programs.
• Recognition and rewards programs.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed