Customer Assistant

Sainsbury's • Lunenburg, MA

9h • Onsite

About The Position

Customer Assistants help customers feel valued by providing thoughtful, friendly and helpful service. The role is varied across the store and may include filling shelves, picking orders, serving customers and selling products. Colleagues use digital tools to perform their work and enhance the customer experience, organise and move stock, keep shelves clean and well-presented, and build knowledge of products, services and promotions to make useful recommendations. The work is fast-paced, physical and high-energy, with flexibility to support different store needs.

The posting notes that stores are especially busy during the festive season and that both permanent and fixed-term vacancies are available; applicants should check the contract type for the specific vacancy. Applicants must be above the school-leaver age in their country and have the right to work in the UK. Applicants for availability windows with shifts before 6:00 a.m. or after 11:00 p.m. must be aged 18 or over.

Requirements

• Be friendly and welcoming, with genuine enthusiasm for helping customers.
• Be able to thrive in a fast-paced, physical and high-energy environment.
• Be a committed team player who supports colleagues.
• Be flexible and willing to work across the store and take on new challenges.
• Be open to learning, developing and trying new things.
• Be confident learning to use digital tools and technology.
• Take pride and ownership in work, with attention to detail and a focus on improving the customer experience.
• Be above the school-leaver age in the country of employment.
• Have the right to work in the UK.
• Be at least 18 years old if the availability window includes shifts before 6:00 a.m. or after 11:00 p.m.

Responsibilities

• Provide friendly, helpful service that makes customers feel valued.
• Support customers wherever needed across the store, including filling shelves, picking orders, serving customers and selling products.
• Use digital tools to carry out the role and improve the customer experience.
• Organise and move stock, keep shelves tidy, clean and well-presented, and manoeuvre loads to the correct store location.
• Learn about products, services and promotions and make helpful recommendations to customers.
• Work collaboratively with colleagues and maintain a clean and tidy workspace.

Benefits

• Discount card offering 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks of employment, increasing to 15% at Sainsbury’s on Fridays and Saturdays.
• Holiday entitlement based on hours worked.
• Enhanced family leave, including maternity, paternity and adoption leave.
• Pension contributions matched between 4% and 7.5%, and life cover of up to six times salary.
• Sainsbury’s share schemes with discounted share purchases.
• Retail savings and discounts on eating out, holidays and at other retailers.
• Cycle-to-work and bike rental schemes, reduced-price gym access, and health and dental cash plans.
• 24/7 access to an Employee Assistance Programme and an online wellbeing platform.
• Interest-free season ticket loans, pay advances, affordable loans, savings deducted directly from pay, and financial wellbeing resources.
• Development opportunities including mentorship, training and career progression pathways.
• Enhanced discretionary family leave and support for carers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed