Customer Assistant

Sainsbury's•Leeds, ND

6d•Onsite

About The Position

Customer Assistants provide friendly, helpful service and make customers feel valued. The role involves working flexibly across the store to fill shelves, pick orders, serve customers and sell products. Colleagues use digital tools to support their work and improve the customer experience, organise and move stock—including often-heavy loads—and keep shelves and workspaces clean, tidy and well-presented. They build product, service and promotion knowledge so they can offer useful recommendations. The role is based in a fast-paced, physical, high-energy retail environment and calls for teamwork, flexibility, attention to detail, and willingness to learn. The employer has permanent and fixed-term vacancies for the festive season; applicants should check the contract type for the specific vacancy. Applicants must have the right to work in the UK and be at least 18 years old because of working hours and the types of goods they may handle.

Requirements

Friendly and welcoming, with genuine enthusiasm for helping customers.
Able to thrive in a fast-paced, physical and high-energy environment.
A committed team player who is willing to support colleagues and work collaboratively.
Flexible and willing to work across the store and take on new challenges.
Open to learning, developing and trying new things to improve service.
Confident learning to use digital tools and technology.
Takes pride and ownership in work, with close attention to detail and a focus on maintaining a clean and tidy workspace.
Must have the right to work in the UK.
Must be at least 18 years old.

Responsibilities

Provide thoughtful, friendly and helpful customer service.
Work across the store as needed, including filling shelves, picking orders, serving customers and selling products.
Use digital tools to perform the role and enhance the customer experience.
Organise and move stock, including manoeuvring often-heavy loads to the correct store location.
Keep shelves clean, tidy and well-presented, and maintain a clean and tidy workspace.
Build knowledge of products, services and promotions to make helpful recommendations.
Support colleagues and work collaboratively as part of the store team.
Take ownership of work, pay close attention to detail and look for ways to improve the customer experience.

Benefits

Colleague discount card: 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% off at Sainsbury’s on Fridays and Saturdays.
Holiday entitlement based on hours worked.
Enhanced family leave, including maternity, paternity and adoption leave.
Pension contributions matched between 4% and 7.5%, and life cover of up to six times salary.
Sainsbury’s share schemes with discounted share purchases.
Retail savings and discounts on eating out, holidays and other retailers.
Cycle-to-work and bike-rental schemes, reduced-price gym access, and health and dental cash plans.
24/7 access to an Employee Assistance Programme and an online wellbeing platform.
Financial support, including interest-free season-ticket loans, pay advance, affordable loans, savings deducted directly from pay, and financial wellbeing resources.
Development opportunities including mentorship, training and career progression pathways.