Full-Time Customer Assistance Representative | Williamsburg, Brooklyn NY

Enterprise • Brooklyn, NY

4d • Onsite

About The Position

The Customer Assistance Representative Sr (CAR) provides high-level customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as a rental back-up at a non-airport branch location. This is a full-time position at the Williamsburg office in Brooklyn, New York. The stated schedule is Monday through Thursday, 8 a.m.–6 p.m.; Sunday, 9 a.m.–12 p.m.; Friday and Saturday off. The starting pay rate is $19.00 per hour, with opportunities for yearly merit increases based on performance.

Requirements

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have two years of college and/or customer service experience combined.
• Must be able to operate a motor vehicle and hold a valid, unrestricted U.S. driver's license.
• Must be authorized to work in the United States and must not require current or future work authorization sponsorship from the company.
• Must live within a reasonable commute of no more than one hour from the location within 30 days of the anticipated start date.
• Must be able to read, write, and understand English.
• Must be available for the stated schedule, apart from religious observation.

Responsibilities

• Greet customers as they arrive on the lot using the prescribed appropriate dialogue.
• Remind customers to check for personal belongings and identify items left in vehicles, recording the unit number, date, and time before turning items in to lost and found.
• Review rental charges and provide customers with accurate receipts.
• Ask customers about service and satisfaction, and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
• Use the proper statement to determine whether a returned vehicle has a full tank of gas.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify that they are moved to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
• Keep the lot organized to support ease of access and traffic flow.
• Understand and support the CDW/Emerald Aisle/Choice process, rental and return documents, fuel services, days, extra hours, surcharges, and optional coverages.
• Understand the damage loss report procedure.

Benefits

• Paid time off, starting with 5 days upon hire and totaling 12 days in the first year, plus 6 holidays
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Prescription coverage
• Employee discounts on car rentals, car purchases, and more
• 401(k) retirement plan with company match and profit sharing
• Opportunity to earn yearly merit increases based on performance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED