Customer Assistance Representative - Klamath Falls, OR

Enterprise Mobility•Klamath Falls, OR

4d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for its Klamath Falls, Oregon branch. The role provides customer service primarily face-to-face while supporting branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, assists customers, and serves as rental backup in a large home-city branch or airport location. The position is located at 1945 S 6th St, Klamath Falls, OR 97601, with a Monday–Saturday schedule and flexible schedules.

Requirements

High school diploma or GED equivalent.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license, with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 3 years.
Authorized to work in the United States without requiring current or future work-authorization sponsorship from the company.
At least 18 years old.

Responsibilities

Handle incoming calls regarding reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers, other branches, insurance companies, dealerships, repair shops, and vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone, assess rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of vehicles when they are returned.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.