Customer Assistance Representative - Klamath Falls, OR

Enterprise•Klamath Falls, OR

4d•Onsite

About The Position

The Customer Assistance Representative Sr (CAR Sr) provides a high level of customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as a rental backup in a large home city branch or airport location. The position is based at 1945 S 6th St, Klamath Falls, OR 97601, with a Monday–Saturday schedule and flexible schedules.

Requirements

High school diploma or GED equivalent required.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must be at least 18 years old.

Responsibilities

Take incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, other branches, insurance companies, dealerships, repair shops, and vendors.
Manage outgoing calls for callback management, accounts receivable, and miscellaneous assigned calls.
Assist customers in person and over the phone and assess their rental needs.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, and supply maintenance.
Process customer billing.
Perform miscellaneous and backup job-related duties as assigned.