Customer Advocate Specialist I - Bilingual (Full-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)
About The Position
University of Utah Health is seeking a bilingual (English/Spanish) Customer Advocate Specialist I for its Care Navigation Center call center. The role provides customer-focused support for patient scheduling, provider messaging, and general operator services through inbound and outbound calls. It helps ensure accurate and efficient information flow among medical staff, hospital staff, and departments. The position does not provide patient care. At least eight weeks of initial training takes place on-site at the Care Navigation Center. After training, work-from-home opportunities are considered case by case under department policy and may be offered based on performance after at least 90 days of employment.
Requirements
- At least one year of experience in communications, customer service, a related medical field, or an educational equivalent.
- Ability to provide excellent customer service and willingness to go above and beyond to meet customer needs.
- Demonstrated excellence in verbal and written communication.
- Ability to respond appropriately to customer requests for one-call resolution.
- Computer literacy, including working knowledge of Microsoft Office applications.
- Ability to type at least 45 words per minute.
- Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
- Ability to prioritize and multitask in a fast-paced environment.
- Ability to apply processes, activities, and tools associated with managing customer requests.
- Ability to report to work on time and avoid unnecessary absenteeism.
- Bilingual English/Spanish.
Nice To Haves
- Experience with Epic and Outlook.
Responsibilities
- Resolve customer concerns and respond to inquiries in a professional and engaging manner.
- Coordinate customer services according to policies and procedures and provide customer education as needed.
- Maintain excellent schedule adherence and productivity standards.
- Handle patient scheduling requests, provider messages, customer inquiries, complaints, and feedback calls in a timely and efficient manner.
- Perform other administrative or clerical duties and projects as assigned by the manager.
Benefits
- 50% tuition reduction for eligible employees attending the University of Utah
- Health coverage
- Dental coverage
- Life insurance
- Retirement
- Paid time off
- 11 paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
