Customer Advocate Specialist I - (Part Time) Care Navigation Call Center (Guest Communications)

University of Utah Health • South Jordan, UT

3d

About The Position

University of Utah Health is a patient-focused organization committed to improving health and well-being through patient care, research, and education. This part-time call center position supports patient scheduling and provides customer-focused service by handling inbound and outbound calls related to scheduling, provider messaging, and general operator services. The role facilitates accurate information flow among medical staff, hospital staff, and departments, and does not involve providing patient care.

Work-from-home opportunities may be offered based on performance after at least 90 days of employment. The position requires eight weeks of training on a full-time schedule.

University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals, including a level 1 trauma center; eleven community health centers; more than 1,600 providers; and a health plan serving more than 200,000 members. The system is nationally recognized for academic research, quality standards, and patient experience. It also includes schools and colleges that provide education and training for providers.

Requirements

• One year of experience in communications, customer service, a related medical field, or educational equivalency.
• Ability to provide excellent customer service and go above and beyond to meet customer needs.
• Excellent verbal and written communication skills.
• Ability to respond appropriately to customer requests and achieve one-call resolution.
• Computer literacy, including working knowledge of Microsoft Office applications.
• Ability to type at least 45 words per minute.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to apply processes, activities, and tools associated with managing customer requests.
• Ability to report to work on time and avoid unnecessary absenteeism.

Nice To Haves

• Experience with Epic and Outlook.

Responsibilities

• Provide excellent customer service by resolving concerns and responding to inquiries professionally and engagingly.
• Coordinate customer services according to policies and procedures and provide customer education as needed.
• Maintain excellent schedule adherence and productivity standards.
• Handle patient scheduling requests, provider messages, customer inquiries, complaints, and feedback calls in a timely and efficient manner.
• Perform other administrative or clerical duties and projects as assigned by the manager.

Benefits

• 50% tuition savings for eligible employees attending the University of Utah.
• Health coverage.
• Dental coverage.
• Life insurance.
• Retirement benefits.
• Paid time off.
• 11 paid holidays per year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed