Customer Advocate Specialist I - Bilingual (Part-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)
About The Position
University of Utah Health is hiring a bilingual English/Spanish Customer Advocate Specialist I for a part-time call center role supporting patient scheduling and related communications. The position handles inbound and outbound calls for patient scheduling, provider messaging, and general operator services. It facilitates accurate information flow among medical staff, hospital staff, and departments. The role does not provide patient care. The position requires at least 12 weeks of initial on-site training at the Care Navigation Center. After training, work-from-home opportunities are evaluated case by case in accordance with department policy and may be offered based on performance after at least 90 days of employment.
Requirements
- At least one year of experience in communications, customer service, a related medical field, or educational equivalency.
- Excellent customer service skills and willingness to go above and beyond to meet customer needs.
- Excellent verbal and written communication skills.
- Ability to respond appropriately to customer requests for one-call resolution.
- Computer literacy, including working knowledge of Microsoft Office applications.
- Ability to type at least 45 words per minute.
- Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
- Ability to prioritize and multitask in a fast-paced environment.
- Ability to apply processes, activities, and tools associated with managing customer requests.
- Ability to report to work on time and avoid unnecessary absenteeism.
- Bilingual English/Spanish.
Nice To Haves
- Experience with Epic and Outlook.
Responsibilities
- Resolve customer concerns and respond to inquiries professionally and engagingly.
- Coordinate services according to policies and procedures, and provide customer education as needed.
- Maintain schedule adherence and productivity standards.
- Handle patient scheduling requests, provider messages, customer inquiries, complaints, and feedback calls in a timely and efficient manner.
- Perform other administrative or clerical duties and projects assigned by the manager.
Benefits
- 50% tuition reduction for eligible employees attending the University of Utah
- Health coverage
- Dental coverage
- Life insurance
- Retirement
- Paid time off
- 11 paid holidays per year
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
