Customer Advocate Specialist I - Bilingual (Full-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)

University of Utah Health • South Jordan, UT

3d

About The Position

University of Utah Health is seeking a bilingual English/Spanish Customer Advocate Specialist I for a call center role supporting patient scheduling needs. The specialist handles inbound and outbound calls related to patient scheduling, provider messaging, and general operator services. The role helps ensure accurate and efficient information flow among medical staff, hospital staff, and departments. It does not involve providing patient care.

The position requires at least eight weeks of initial on-site training at the Care Navigation Center. After training, work-from-home opportunities may be evaluated case by case under department policy and may be offered based on performance after at least 90 days of employment.

Requirements

• Bilingual English/Spanish.
• At least one year of experience in communications, customer service, a related medical field, or the educational equivalent.
• Excellent verbal and written communication skills.
• Ability to provide excellent customer service and go above and beyond to meet customer needs.
• Ability to respond appropriately to customer requests for one-call resolution.
• Computer literacy, including working knowledge of Microsoft Office applications.
• Ability to type at least 45 words per minute.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to apply processes, activities, and tools associated with managing customer requests.
• Ability to report to work on time and avoid unnecessary absenteeism.

Nice To Haves

• Experience with Epic and Outlook.

Responsibilities

• Provide professional, engaging customer service by resolving concerns and responding to inquiries.
• Coordinate services according to policies and procedures and provide customer education as needed.
• Maintain excellent schedule adherence and productivity standards.
• Handle customer contacts promptly and efficiently, including patient scheduling requests, provider messages, inquiries, complaints, and feedback calls.
• Perform other administrative or clerical duties and projects as assigned by the manager.

Benefits

• 50% tuition savings for eligible employees attending the University of Utah.
• Health coverage.
• Dental coverage.
• Life insurance.
• Retirement benefits.
• Paid time off.
• 11 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed