Customer Advocate Specialist I (Full Time) Care Navigation Call Center (Guest Communications)

University of Utah Health • South Jordan, UT

3d

About The Position

University of Utah Health is seeking a Customer Advocate Specialist I for its Care Navigation Call Center (Guest Communications). This call center position supports patient scheduling by handling inbound and outbound telephone calls, provider messaging, and general operator services. The role helps ensure accurate and efficient information flow among medical staff, hospital staff, and departments and does not involve providing patient care.

The position requires eight weeks of on-site training. Work-from-home opportunities may be offered based on performance after at least 90 days of employment. The role also involves administrative and clerical work as assigned.

Requirements

• One year of experience in communications, customer service, a related medical field, or educational equivalency.
• Ability to provide excellent customer service and go above and beyond to meet customer needs.
• Excellent verbal and written communication skills.
• Ability to respond appropriately to customer requests for one-call resolution.
• Computer literacy, including working knowledge of Microsoft Office applications.
• Ability to type at least 45 words per minute.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to apply processes, activities, and tools associated with managing customer requests.
• Ability to report to work on time and avoid unnecessary absenteeism.

Nice To Haves

• Experience with Epic and Outlook.

Responsibilities

• Provide excellent customer service by resolving concerns and responding to inquiries professionally and engagingly.
• Coordinate services according to policies and procedures and provide customer education as needed.
• Maintain excellent schedule adherence and productivity standards.
• Handle customer contacts promptly and efficiently, including patient scheduling requests, provider messages, inquiries, complaints, and feedback calls.
• Perform other administrative or clerical duties and projects as assigned by the manager.

Benefits

• 50% tuition savings for eligible employees attending the University of Utah.
• Health coverage.
• Dental coverage.
• Life insurance.
• Retirement benefits.
• Paid time off.
• 11 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed