Customer Advocate Specialist I - Bilingual (Part-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)
About The Position
University of Utah Health is hiring a bilingual (English/Spanish) Customer Advocate Specialist I for a part-time call center role supporting patient scheduling and related communications. The position handles inbound and outbound calls for patient scheduling, provider messaging, and general operator services, while helping ensure accurate information flow among medical staff, hospital staff, and departments. It does not involve providing patient care. The role requires at least 12 weeks of initial on-site training at the Care Navigation Center. After training, work-from-home opportunities are evaluated case by case under department policy and may be offered based on performance after at least 90 days of employment. The position is sedentary in an office setting.
Requirements
- At least one year of experience in communications, customer service, a related medical field, or equivalent educational background.
- Ability to provide excellent customer service and go above and beyond to meet customer needs.
- Excellent verbal and written communication skills.
- Ability to respond appropriately to customer requests for one-call resolution.
- Computer literacy, including working knowledge of Microsoft Office applications.
- Ability to type at least 45 words per minute.
- Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
- Ability to prioritize and multitask in a fast-paced environment.
- Ability to apply processes, activities, and tools for managing customer requests.
- Ability to report to work on time and avoid unnecessary absenteeism.
- Bilingual English/Spanish, as specified in the job title.
Nice To Haves
- Experience with Epic and Outlook.
Responsibilities
- Provide excellent customer service by resolving concerns and responding to inquiries professionally and engagingly.
- Coordinate services according to policies and procedures and provide customer education as needed.
- Maintain schedule adherence and productivity standards.
- Handle customer contacts in a timely and efficient manner, including patient scheduling requests, provider messages, inquiries, complaints, and feedback calls.
- Perform other administrative or clerical duties and projects as assigned by the manager.
Benefits
- 50% tuition reduction for eligible employees attending the University of Utah
- Health coverage
- Dental coverage
- Life insurance
- Retirement
- Paid time off
- 11 paid holidays per year
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
