Customer Advocate Delivery Driver

Carvana•Boise, ID

4d•$17 - $19

About The Position

Carvana is hiring Customer Advocates with at least two years of customer-facing experience to deliver vehicles to customers and help improve the car-buying process. Team members drive custom car haulers; a commercial driver’s license is not required, and training is provided. The role involves loading and unloading vehicles, inspecting the hauler, completing customer paperwork, recording notes in a customer tracking system, and maintaining safe driving practices and a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. Candidates must have or obtain a notary in their local jurisdiction within the first 90 days of employment, subject to state-specific requirements, and must satisfy applicable state requirements for accessing DMV, title, and registration systems. Additional licensing requirements apply in certain states: employees in Illinois, Michigan, Louisiana, and Missouri must obtain a chauffeur’s or other state specialty license within their first two weeks; California employees must obtain a Vehicle Verifier license within 90 days; and employees in Nevada, Tennessee, and Virginia must apply for a salesperson license within two weeks. In those latter states, obtaining the license is a condition of employment. The position has shifts of 7 a.m.–5 p.m., 9 a.m.–7 p.m., or 11 a.m.–9 p.m. Team members must be available to work any day of the week, with rotating days off between weekdays and weekends. The work involves physically demanding activity indoors and outdoors, including occasional exposure to extreme or inclement weather. Applicants must be at least 21, have a valid driver’s license, pass a drug test, and obtain a DOT Medical Card. The role is not eligible for visa sponsorship.

Requirements

At least 2 years of customer-facing experience.
Must be at least 21 years of age.
Valid driver’s license.
Must pass a drug test and obtain a DOT Medical Card.
Must have or be able to obtain a notary in the local jurisdiction within the first 90 days of employment; state-specific requirements may apply.
Must satisfy state-specific requirements related to access to DMV, title, and registration systems.
Illinois, Michigan, Louisiana, and Missouri employees must obtain a chauffeur’s license or other state specialty license within the first two weeks of employment.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Nevada, Tennessee, and Virginia employees must apply for a salesperson license within the first two weeks of employment; obtaining it is a condition of employment.
Able to perform physically demanding tasks, including vehicle detailing and loading and unloading vehicles, indoors and outdoors, with occasional exposure to inclement or extreme weather.
Able to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Able to read, write, speak, and understand English.
Able to reach, twist, kneel, crouch, climb, balance, and squat.
Able to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Frequent driving requires excellent visual acuity and manual dexterity.
Must be available to work 7 days a week, with rotating weekday and weekend days off.

Responsibilities

Deliver vehicles to customers’ homes using custom car haulers.
Load and unload vehicles onto the hauler.
Regularly inspect the car hauler to ensure the vehicle remains safe to drive.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Perform physically demanding tasks, including vehicle detailing and loading or unloading vehicles.

Benefits

Competitive, performance-based compensation with pay progression opportunities.
401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Fast-track advancement opportunities based on performance.
Company-paid healthcare premiums, plus dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for eligible bachelor's degree studies.
Student loan repayment program for team members who already have a bachelor's degree.
Annual Carvana share grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.
Location-specific performance-based incentive programs may be available.