Customer Delivery Driver

Sainsbury's•Leicester, MA

About The Position

As a Customer Delivery Driver, you represent Sainsbury’s at customers’ doorsteps and provide a friendly, helpful delivery experience. You drive a 3.5-tonne refrigerated van to deliver groceries on time and in good condition, while ensuring the vehicle is roadworthy, clean and organised and that orders are secure before departure. You follow planned routes and drive safely in varied locations and conditions. The role includes moving shopping containers weighing up to 15kg and delivering to a range of properties, which may involve steps, lifts or longer walks from the van. You keep customers informed about delays, respond to queries and handle changes to orders. When not making deliveries, you may support the store as needed. This store-based role involves working independently on the road and as part of the wider store team. Both permanent and fixed-term vacancies are available; applicants are asked to check the contract type for the particular vacancy. The job requires applicants to be over 18, hold a full UK/EU driving licence for at least 12 months with no more than six points, and have the right to work in the UK. An online driving risk assessment is part of the interview process, and successful applicants complete a driving assessment when they join. Sainsbury’s uses in-cab AI cameras to monitor driver behaviour and support compliance with road laws and defensive-driving standards.

Requirements

Must be over 18 years old.
Must have held a full UK/EU driving licence for at least 12 months, with no more than six points.
Must have the right to work in the UK.
Must complete an online driving risk assessment as part of the interview and, if successful, a driving assessment when joining.
Friendly and welcoming, with enthusiasm for helping customers and pride in providing a good doorstep experience.
Comfortable driving a larger vehicle safely in varied locations, including busy residential streets, city centres and narrow country lanes.
Comfortable working in a fast-paced, physical, high-energy environment and repeatedly moving containers weighing up to 15kg.
Able to use initiative, solve problems and make safe decisions while on the road.
Able to work independently and as part of the wider store team.
Flexible and willing to work across the store and take on new challenges.
Open to learning, developing and trying new things to improve service.
Confident learning to use route and delivery technology.

Responsibilities

Provide a thoughtful, friendly and helpful delivery service at customers’ doorsteps.
Drive a 3.5-tonne refrigerated van and deliver groceries on time and in good condition.
Check that the van is roadworthy, clean and organised, and that customers’ shopping is secure before setting off.
Follow planned routes and drive safely in varied locations, traffic, weather and road conditions.
Move containers weighing up to 15kg and deliver shopping to properties that may involve steps, lifts or longer walks from the van.
Keep customers informed about delays, respond to customer queries and handle changes to orders.
Help across the store when not making deliveries, as needed.

Benefits

Discount card: after four weeks’ employment, 10% off at Sainsbury’s, Argos, Tu and Habitat, increasing to 15% at Sainsbury’s every Friday and Saturday.
Holiday entitlement based on hours worked.
Enhanced family leave, including maternity, paternity and adoption leave.
Pension contributions matched between 4% and 7.5%, and life cover up to six times salary.
Sainsbury’s share schemes, including buying shares at discounted prices.
Retail savings and discounts on eating out, holidays and other retailers.
Cycle-to-work and bike-rental schemes, reduced-price gym access, and health and dental cash plans.
24/7 access to an Employee Assistance Programme and an online wellbeing platform.
Financial support including interest-free season-ticket loans, pay advance, affordable loans and savings from pay, and financial wellbeing resources.
Enhanced discretionary family leave and career support.
Development opportunities including mentorship, training and career progression pathways.