Customer Service Delivery Advocate

Carvana•Lexington, KY

About The Position

Carvana is seeking enthusiastic, energetic, and self-motivated Customer Advocates with at least two years of customer-facing experience. The role delivers vehicles to customers’ homes using custom car haulers; a commercial license is not required, and training is provided. Team members also load and unload vehicles, inspect the hauler, complete customer paperwork, and record thorough notes in the customer tracking system. The position requires safe driving and maintaining a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. Candidates must obtain a notary in their local jurisdiction within the first 90 days of employment, with the process sponsored by Carvana, and satisfy applicable state requirements for access to DMV, title, and registration systems. Depending on location, additional licenses are required: chauffeur or other specialty license within two weeks in Illinois, Michigan, Louisiana, and Missouri; Vehicle Verifier license within 90 days in California; or Salesperson license within two weeks in Nevada, Tennessee, and Virginia. Obtaining the required Salesperson license is a condition of employment. The scheduled hours are 11 a.m. to 9 p.m. Team members must be available to work any day of the week; days off rotate between weekdays and weekends. The work includes physically demanding vehicle detailing and loading/unloading, in indoor and outdoor settings that may involve inclement or extreme weather. Team members must be able to stand, walk, and remain physically active for extended periods, including eight or more hours, and frequently drive.

Requirements

At least 2 years of customer-facing experience.
Must be at least 21 years of age and have a valid driver’s license.
Must pass a drug test and obtain a DOT Medical Card.
Must obtain a local-jurisdiction notary within the first 90 days of employment and meet state-specific requirements.
Must satisfy state-specific requirements related to accessing DMV, title, and registration systems.
In Illinois, Michigan, Louisiana, and Missouri, must obtain a chauffeur’s license or other state specialty license within the first two weeks of employment.
In California, must obtain a Vehicle Verifier license within the first 90 days of employment.
In Nevada, Tennessee, and Virginia, must apply for a Salesperson license within the first two weeks of employment; obtaining it is a condition of employment.
Ability to perform physically demanding tasks, including vehicle detailing and loading/unloading, indoors and outdoors, with occasional exposure to inclement or extreme weather.
Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Ability to read, write, speak, and understand English.
Ability to reach, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Excellent visual acuity and manual dexterity for frequent driving.
Must be available to work 7 days a week, with days off rotating between weekdays and weekend days.

Responsibilities

Deliver vehicles to customers’ homes using custom car haulers.
Load and unload vehicles onto the hauler.
Regularly inspect the car hauler to help ensure the vehicle remains safe to drive.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Detail vehicles as required.

Benefits

Competitive, performance-based compensation, with a stated pay range of $19–$21 per hour and performance-based pay increases.
401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Performance-based advancement and opportunities to achieve higher pay rates sooner.
Company-paid healthcare premiums, plus dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for eligible bachelor's degree studies.
Student loan repayment program for team members who already have a bachelor's degree.
Annual Carvana share grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.