Office Assistant

Aston Carter•North Union Township, PA

18h•$20 - $22•Onsite

About The Position

The Customer Administrative Representative supports order processing, shipping coordination, customer service, and front-office administration. The role involves entering and managing customer orders, coordinating with carriers and internal teams, and serving as a contact for customers, visitors, and staff. Accuracy, professionalism, and strong communication are important to maintaining efficient order fulfillment and a positive customer experience. This is a full-time, fully onsite contract-to-hire position based in Lemont Furnace, Pennsylvania. The schedule is 8:00 a.m. to 5:00 p.m. Monday through Thursday and 8:00 a.m. to 3:00 p.m. Friday. The role is performed in a fast-paced office environment and involves frequent computer use, customer contact, administrative tasks, and coordination of shipping and documentation. Pay is $20.00–$22.00 per hour. Dress expectations are appropriate for a professional office and front-desk setting.

Requirements

High school diploma or equivalent.
Previous experience in order entry, shipping, administration, or customer service; the posting states 35 years preferred and consideration for candidates with 2+ years of experience.
Strong customer service skills and a professional, customer-oriented demeanor.
Computer and software proficiency, including Microsoft Office and Microsoft Excel.
Experience with order management and ERP systems, such as SAP or similar platforms.
Accurate data-entry skills and strong attention to detail.
Experience with shipping processes, including bills of lading and related documentation.
Ability to multitask and prioritize in a fast-paced environment.
Strong organizational skills and ability to manage multiple responsibilities and deadlines.
Excellent verbal and written communication skills.
Clerical support experience, including filing, document management, and basic administrative tasks.
Comfort handling and routing inbound calls.
Problem-solving skills, including the ability to resolve issues independently and escalate when necessary.
Ability to work onsite five days per week on the stated schedule.

Nice To Haves

Associate or bachelor's degree in a related field.
Experience in an administrative, business, or manufacturing environment; the posting states 35 years.
Familiarity with inventory processes and inventory-related data entry.
Experience generating and distributing shipping documents such as bills of lading and invoices.
Strong interpersonal skills and ability to build positive working relationships with customers, carriers, and internal teams.
Ability to contribute to continuous-improvement initiatives and suggest process enhancements.
Comfort working in a structured office setting with defined procedures and workflows.

Responsibilities

Enter and review customer orders in order management or ERP systems, verifying details and processing them promptly.
Handle sales and group orders by checking accuracy, confirming customer requirements, and updating information as needed.
Enter production information and shipment details into computer systems.
Coordinate shipments with customers and carriers, arrange shipping, and help resolve shipping issues.
Respond to customer inquiries by phone, email, and chat about order status, product availability, and shipping details.
Resolve customer complaints and issues professionally and promptly.
Maintain accurate records of orders, invoices, shipments, and customer interactions.
Work with sales, warehouse, and logistics teams to support order fulfillment and on-time delivery.
Identify and suggest process improvements to enhance customer experience and operational efficiency.
Answer inbound calls, route calls, and take messages when needed.
Greet visitors, provide basic information, and direct them to the appropriate person or area.
Organize, maintain, retrieve, and update files and documents.
Perform basic accounting-related tasks, including processing orders, invoices, and shipments according to internal procedures.
Generate and distribute bills of lading, invoices, and other shipping documents.
Communicate by phone and email with staff, customers, and carriers to support operations and resolve issues.
Provide general clerical and administrative support as needed.