Customer Activation Manager | Accounts Receivable

Ramp•New York, NY

6d•$121,000 - $184,000

About The Position

Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable, which brings the work behind getting paid into one connected workflow. The role helps finance teams make invoicing, follow-up on unpaid balances, payment matching, and accounting handoffs useful and repeatable. The manager owns the customer-facing implementation and adoption plan, partners with the broader account team and specialists as needed, and helps build a clear playbook for future launches. It is suited to a customer success or implementation professional who understands finance workflows and enjoys creating structure as a product grows.

Requirements

Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role; level is flexible based on experience.
A record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use.
Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a practical customer plan.
Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation.
Comfort working without a mature playbook and improving the process for future customers.

Nice To Haves

Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching.
Familiarity with accounting software, ERP integrations, or accounting-system handoffs.
Experience in finance software or with finance-led customer implementations.

Responsibilities

Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records.
Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption.
Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines.
Identify and resolve adoption blockers, and escalate payment-matching or accounting integration issues with clear evidence and context.
Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process.
Document customer learnings in reusable discovery, onboarding, and handoff practices.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for employees, with partial coverage for dependents.
United States: One Medical annual membership.
United States: 401(k), including employer match on contributions made while employed by Ramp.
United States: Fertility HRA up to $10,000 per year.
United States: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
United States: Relocation expense coverage to NYC or SF, if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.