Customer Accounts Specialist

EF Education First / Hult•Cambridge, MA

20d•$55,000 - $58,000•Hybrid

About The Position

The Customer Accounts Specialist supports the financial health of the business through proactive accounts receivable management, collaboration across departments, and continuous process improvement. The role owns customer finance matters, communicates with customers and internal teams to resolve account issues and collect outstanding balances, and aims to deliver a positive customer experience. The specialist serves as a subject matter expert on finance-related processes, provides guidance across departments, leads employee training, and contributes to finance technology initiatives and system enhancements. The role involves handling complex and sensitive financial conversations with empathy and professionalism, de-escalating difficult situations, and helping customers understand their accounts and move toward resolution. The position is based in the Boston office, with the flexibility to work from home one day a week. Compensation is $55,000–$58,000, and the role is overtime eligible.

Requirements

1–2 years of work experience; customer support, accounts receivable, finance operations, or a related field is preferred.
Strong analytical, problem-solving, and conflict-resolution skills.
Ability to navigate difficult customer conversations, de-escalate concerns, and discuss sensitive financial matters with empathy and professionalism.
Excellent communication, organizational, and multitasking skills, including the ability to manage competing priorities effectively.
Team-oriented mindset and interest in helping others, sharing expertise, and contributing to a supportive, collaborative environment.

Nice To Haves

Experience in customer support, accounts receivable, finance operations, or a related field.

Responsibilities

Manage the accounts receivable portfolio by communicating with customers about balances, payment plans, due dates, credits, and account resolutions by phone and email.
Serve as a resource for finance-related questions from customers and internal teams.
Research and resolve complex account issues while maintaining a positive customer experience.
Analyze processes and recommend operational improvements to increase efficiency and reduce manual work.
Partner with cross-functional teams on finance initiatives and business objectives.
Lead and facilitate training sessions for employees across departments on finance processes, tools, and best practices.
Support testing, implementation, and continuous improvement of finance systems, technology enhancements, and operational projects.
Share knowledge, provide feedback, and support team development through collaboration and mentorship.

Benefits

Professional growth through a robust monthly calendar of trainings and workshops.
Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage.
Life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance options.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including a yearly fitness reimbursement.
Social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including travel, international language schools, and the Au Pair program.
Discounts at local venues and businesses.
Office facilities and the flexibility to work from home one day a week.