Specialist, Customer Accounts
About The Position
The Customer Account Specialist acts as the primary point of contact for assigned customers, managing order processing, responding to inquiries, and coordinating timely, accurate communication across departments to support customer satisfaction. The role requires interpersonal, organizational, and order-management skills in a manufacturing environment. The Specialist works with customers and internal teams to manage orders from receipt through delivery, maintain account records, address order-related issues, and support production planning and continuous improvement. Duties may vary slightly by location.
Requirements
- 1–3 years of customer account experience in a manufacturing or co-manufacturing environment (preferred).
- Verbal and written communication skills focused on building and maintaining customer relationships.
- Ability to accurately manage order details and provide timely updates.
- Ability to identify issues, analyze root causes, and resolve problems in a customer-focused manner.
- Time-management and organizational skills to balance multiple accounts and orders.
- Proficiency in ERP or order-management systems to enter and track orders accurately.
- Ability to work effectively with cross-functional teams.
- Basic ability to create reports and analyze data for account management and process improvement.
Nice To Haves
- Bachelor’s degree in Business Administration, Supply Chain, or a related field; relevant experience may be considered in lieu of a degree.
- 1–3 years of customer account experience in a manufacturing or co-manufacturing environment.
Responsibilities
- Enter, review, and track customer orders from receipt through delivery, ensuring order data is accurate and timely.
- Communicate order changes or delays proactively to customers and internal teams.
- Serve as the primary contact for assigned accounts and respond to inquiries about orders, shipments, and product availability.
- Maintain positive customer relationships to support long-term partnerships.
- Collaborate with production, quality control, and logistics teams to meet customer requirements and address production or shipping issues.
- Maintain accurate records of customer orders, account preferences, and specific requirements.
- Generate periodic reports for customers and internal teams on order status, delivery timelines, and inventory needs.
- Identify and resolve order-related issues, escalating to the Customer Service Manager when necessary.
- Participate in customer meetings and production planning sessions.
- Support continuous improvement initiatives to enhance customer service processes.
- Assist with new account onboarding as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
