Customer Services Specialist (Government Accounts)

WSA Americas • Woodbridge Township, NJ

6d

About The Position

WSA - Wonderful Sound for All is seeking a highly motivated and adaptable professional for a customer service role supporting government accounts. The role suits someone who thrives in a fast-paced environment and excels at problem-solving, collaboration, and customer-focused communication. The successful candidate will learn and navigate systems and processes efficiently while maintaining accuracy, compliance, and a strong understanding of business operations. Additional tasks may be assigned based on business needs to provide the best possible service experience.

WSA is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries and a portfolio spanning hearing brands and digital platforms, managed care, hearing centers, and diagnostics locations.

Requirements

• Strong problem-solving ability.
• Collaboration skills.
• Customer-focused communication skills.
• Ability to learn quickly and navigate systems and processes efficiently.
• Ability to maintain accuracy and compliance.
• A strong understanding of business operations.

Responsibilities

• Handle inbound and outbound phone calls and emails.
• Work through Salesforce case queues according to the proper process.
• Contact and respond to customers by email using Salesforce cases.
• Provide customers with fit updates for custom orders that require changes or approvals.
• Work through ERP exceptions and kick-outs to ensure orders are triaged and handled properly.
• Proactively monitor purchase orders to prevent missed service-level agreements.
• Perform additional tasks based on business needs to support the service experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed