Customer Services Specialist (Government Accounts)
About The Position
WSA - Wonderful Sound for All is seeking a highly motivated, adaptable professional for its Government Accounts customer services role. The position is suited to someone who thrives in a fast-paced environment and demonstrates strong problem-solving, collaboration, and customer-focused communication. The successful candidate will learn and navigate systems and processes efficiently while maintaining accuracy, compliance, and a strong understanding of business operations. The role supports customers and order processing through phone and email communication, Salesforce case management, custom-order fit updates, ERP exception handling, and proactive purchase-order monitoring. Additional tasks may be assigned based on business needs to support a strong service experience.
Requirements
- Ability to thrive in a fast-paced environment.
- Problem-solving, collaboration, and customer-focused communication skills.
- Ability to learn and navigate systems and processes efficiently.
- Ability to maintain accuracy and compliance.
- Strong understanding of business operations.
Responsibilities
- Handle inbound and outbound phone calls and emails.
- Work through Salesforce case queues in accordance with the proper process.
- Contact and respond to customers by email using Salesforce cases.
- Contact customers to provide fit updates for custom orders that require changes or approvals.
- Work through ERP exceptions and kick-outs to ensure orders are triaged and handled properly.
- Proactively monitor purchase orders to prevent missed service-level agreements.
- Perform additional tasks based on business needs to support the service experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
