Specialist, Customer Accounts

Voyant Beauty • Gainesville, GA

1d

About The Position

The Customer Account Specialist serves as the primary point of contact for assigned customers, managing order processing, answering inquiries, and coordinating timely, accurate communication across departments. The role supports customer satisfaction and long-term partnerships through order management, issue resolution, account recordkeeping, and collaboration with teams across a manufacturing environment.

The position also participates in customer meetings and production planning, supports continuous improvement initiatives, and assists with onboarding new accounts as needed. Duties may vary slightly by location.

Requirements

• 1–3 years of customer account experience in a manufacturing or co-manufacturing environment (preferred).
• Strong verbal and written communication skills focused on building and maintaining customer relationships.
• Ability to manage order details accurately and provide timely updates to prevent errors and delays.
• Ability to identify issues, analyze root causes, and resolve problems in a customer-focused manner.
• Time-management and organizational skills to balance multiple accounts and orders.
• Proficiency using ERP or order management systems to enter and track orders.
• Ability to work effectively with cross-functional teams.
• Basic ability to create reports and analyze data for account management and process improvement.

Nice To Haves

• Bachelor’s degree in Business Administration, Supply Chain, or a related field; relevant experience may be considered in lieu of a degree.
• 1–3 years of customer account experience in a manufacturing or co-manufacturing environment.

Responsibilities

• Enter, review, and track customer orders from receipt through delivery, ensuring accurate and timely order data.
• Proactively communicate order changes or delays to customers and internal teams.
• Serve as the primary contact for assigned accounts and respond to questions about orders, shipments, and product availability.
• Maintain positive customer relationships to support long-term partnerships.
• Collaborate with production, quality control, and logistics teams to meet customer requirements and address production or shipping issues.
• Maintain accurate records of customer orders, account preferences, and specific requirements.
• Generate periodic reports for customers and internal teams on order status, delivery timelines, and inventory needs.
• Identify and resolve order-related issues, escalating to the Customer Service Manager when necessary.
• Participate in customer meetings and production planning sessions.
• Support continuous improvement initiatives to enhance customer service processes.
• Assist with new account onboarding as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level