Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Prattville, AL

About The Position

Aaron’s Customer Account Managers lead the customer accounts department and drive store success, with the primary goal of meeting company standards for collections and lease renewals. They influence team performance to help customers achieve ownership goals and perform a variety of functions at the direction of the General Manager. The role also supports store operations, customer relationships, merchandise handling, and company vehicle use.

Requirements

In the United States, be at least 21 years old, hold a valid state Driver’s License, and comply with the Company’s Driver Qualification Policy, including a satisfactory motor vehicle record. In Canada, be at least 18 years old.
Meet Department of Transportation requirements to obtain certification in required U.S. states.
Be able to work a schedule with hours varying from 8 a.m. to 9 p.m.
Be able to lift up to 50 pounds without help and up to 300 pounds with the assistance of a dolly.
Have excellent interpersonal and communication skills.
Have high energy and the ability to perform store functions effectively while multitasking.
Demonstrate proper telephone etiquette.
Uphold the Aaron’s brand and protect company assets.
Maintain a professional appearance.
Have proficient computer skills.

Nice To Haves

Two years of college or two years of previous management experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Attain and maintain customer accounts, keep customer information current in the store computer system, and document payment appointments.
Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history accuracy.
Serve as second up to the General Manager.
Build customer relationships to support ownership goals and drive sales.
Manage collections by counseling customers to encourage timely lease and merchandise renewals.
Review and close lease agreements, confirm customer identification, collect payments, and obtain customer signatures.
Contact customers who have not renewed merchandise agreements.
Maintain customer contact by phone and through home visits.
Update customer information and maintain its accuracy.
Manage the accounts staff to achieve daily, weekly, and monthly department goals.
Clean and certify personally returned merchandise at the cleaning station.
Complete the weekly vehicle maintenance sheet and daily route sheets.
Load, secure, and protect products in the company vehicle.
Safely operate a company vehicle.
Assist the Sales Team as needed.
Perform other reasonable duties requested by management.