Customer Accounts Manager

Aarons•Fredericksburg, VA

11d

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department, focusing on achieving company standards for collections and lease renewals. They strategically influence team performance to help customers achieve ownership of their merchandise and support store operations through responsibilities directed by the General Manager. The position pays $15.50 to $16.25 per hour and is also eligible for performance-based incentive pay. Work hours may vary between 8:00 a.m. and 9:00 p.m. Locations are open six days per week; employees have Sundays off and one additional day off during the week. Benefits vary based on full-time or part-time employment status.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
At least 21 years of age for positions in the United States or at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Able to be DOT certified if required at the position’s location in the United States.
Able to work a schedule of hours varying from 8:00 a.m. to 9:00 p.m.
Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.
Passion for making a real difference in people’s lives and building strong personal connections.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Lead the customer accounts department to set and achieve daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products, and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.
Uphold the Aaron’s brand and protect company assets.

Benefits

On Demand Pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick leave, and holidays.
Sunday off plus one additional day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with free access to mental health resources, life coaching, and other resources for covered family members.
Employee Purchase Program.
Performance-based incentive pay.