Customer Accounts Manager
Aarons•Culpeper, VA
About The Position
Aaron’s Customer Accounts Managers lead the customer accounts department and help the store meet company standards for collections and lease renewals. They influence team performance to help customers achieve ownership of their merchandise and support store operations under the direction of the General Manager. The position pays $15.00 to $15.75 per hour and is eligible for performance-based incentive pay.
Requirements
- Must be at least 21 years of age in the United States or at least 18 years of age in Canada.
- Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
- Must be able to obtain DOT certification if required at the position’s location in the United States.
- Able to work varying hours between 8:00 am and 9:00 pm.
- Able to lift up to 50 lbs. independently and up to 300 lbs. with appropriate equipment and/or another associate.
- Strong interpersonal and communication skills.
- Ability to demonstrate empathy, listen attentively, explain information clearly, and handle difficult conversations.
- Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
- Ability to uphold the Aaron’s Brand and protect company assets.
- Passion for making a difference in the lives of others and building strong personal connections.
Nice To Haves
- Retail or customer service management experience.
- High school diploma, GED, or equivalent.
- High energy and ability to effectively perform all store functions.
- Proper telephone etiquette.
- Professional appearance.
Responsibilities
- Lead the customer accounts department in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build customer relationships to support ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Load and appropriately secure product, and safely operate the company vehicle.
- Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
- Support the sales team as needed.
Benefits
- On Demand Pay through Dayforce Wallet
- Career advancement opportunities
- Paid time off, including vacation, sick leave, and holidays
- Sunday off plus one day off during the week
- Medical, dental, and vision insurance
- Health Savings Account and Flexible Spending Accounts (United States only)
- 401(k) plan with contribution matching (United States only)
- Employee Assistance Program with mental health resources, life coaching, and other services for covered family members
- Employee Purchase Program
- Performance-based incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
