Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Fayetteville, NC

11d•$14 - $14

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department and drive store success by achieving company standards for collections and lease renewals. The role guides team performance and helps customers work toward ownership of their merchandise, while supporting store operations through responsibilities assigned by the General Manager. The position includes maintaining customer account records, building customer relationships, managing collections and renewals, and supporting sales and operational functions.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation or persuasion skills.
Uphold the Aaron’s brand and protect company assets.
Passion for making a real difference in people’s lives and building strong personal connections.
At least 21 years of age for positions in the United States, or at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Ability to obtain DOT certification if required at the position’s location in the United States.
Ability to work hours varying from 8:00 a.m. to 9:00 p.m.
Ability to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Lead the customer accounts department to achieve daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure product, and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.

Benefits

On Demand Pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one additional day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with access to mental health resources, life coaching, and other services for covered family members.
Employee Purchase Program.
Performance-based incentive pay.