Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Tucson, AZ

10d•$18 - $19•Onsite

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of achieving company standards for collections and lease renewals. They influence team performance to help customers achieve ownership of their merchandise and support store operations through a wide range of responsibilities as directed by the General Manager. The role pays $18.00 to $19.00 per hour and is eligible for performance-based incentive pay.

Requirements

Must be at least 21 years of age for positions in the United States and at least 18 years of age in Canada.
Must have a valid driver’s license and comply with the Company’s Driver Qualification Policy, including maintaining a satisfactory driving record.
Must be able to obtain DOT certification if required at the position’s location in the United States.
Must be able to work varying hours between 8:00 a.m. and 9:00 p.m.
Must be able to lift up to 50 pounds independently and up to 300 pounds with assistance from appropriate equipment and/or another associate.
Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
Ability to uphold the Aaron’s brand and protect company assets.
Passion for making a real difference in others’ lives and building strong personal connections.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Ability to maintain a professional appearance.

Responsibilities

Lead the customer accounts department to set and achieve daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure product, and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.

Benefits

On-demand pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick leave, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with free access to mental health resources, life coaching, and more for covered family members.
Employee Purchase Program.
Performance-based incentive pay.